Returns & Refunds
90-Day Satisfaction Guarantee
Not happy with your portrait? We'll make it right — guaranteed.
Our Return Policy
We stand behind the quality of every portrait we create. If you're not completely satisfied with your order, we offer a full refund or free replacement within 90 days of delivery.
This applies to all products including framed prints, canvas prints, and digital downloads.
How to Request a Return
1
Contact Us
Email us with your order number
2
We Review
We'll review within 24 hours
3
Return Item
Ship back with prepaid label
4
Get Refund
Refund within 5-7 days
Refund Information
Refunds are processed to the original payment method within 5-7 business days
We provide prepaid return shipping labels for all eligible returns
Digital downloads are eligible for full refunds if you're not satisfied
Exchanges
Want a different style or size? We're happy to exchange your order for free. Just contact us within 90 days of receiving your portrait, and we'll create a new one at no extra cost.
Need help with a return?
Contact Us